Hey Guru (also referred to as HeyGuru) is a business registered under SIGMA WHITE PTY LTD. HeyGuru respects the privacy of its online visitors. Confidentiality is always maintained, and no personal details such as addresses or phone numbers of subscribers, tutors, or staff are given out to the public. This privacy policy is part of, and must be read carefully in conjunction with, the website’s Terms and Conditions. This privacy policy applies only to the website and does not cover information collected on any third-party sites to which this website links. You can read the entire Terms and Conditions by clicking on the ‘Terms & Conditions’ link at the bottom of each page.
Your Consent
By visiting the site, and/or using the services offered on or through this website, you acknowledge and accept the terms of both this Privacy Policy and the User Agreement as they may be amended from time to time. This Privacy Policy applies to all our online customers as well as to visitors of our free websites. If you do not agree with the Terms and Conditions in their entirety, please do not use this website.
Children’s Online Privacy Protection
To protect children’s online privacy, we do not collect personally identifiable details from school-going children. Only persons above the legally prescribed minimum age can purchase a subscription. If you are below the minimum age, we recommend that parents or guardians complete purchases or register under their own names.
Personal Information and Information Collection
We collect your personal information lawfully and fairly, not in an unreasonably intrusive manner. HeyGuru collects personal information necessary to provide you with authorized access to test preparation content.
We collect your personal information (name, email, address, and a password for your account) whenever:
- You register on the HeyGuru website for a free trial test.
- You purchase a HeyGuru product or service.
- You agree to receive informational updates, offers, and/or other notifications from HeyGuru.
- You participate in a survey conducted by HeyGuru.
- You visit the HeyGuru website anonymously.
Note: HeyGuru does not capture or store your credit card information. All such transaction information is transmitted in an encrypted form using Secure Socket Layer (SSL) protocol.
Reasons for collecting personal information include:
- Customizing your test preparation service.
- Sending you individual and comprehensive test reports.
- Transmitting password information when required.
- Identifying you as the subscription owner and providing better customer service.
- Performing authorized financial transactions.
- Generating HeyGuru website visitor statistics.
Cookies
Cookies are small text files used to temporarily store a record of your navigation of a website and maintain your login identity. They help us personalize your web-viewing experience by keeping track of your session. Cookies do not contain personally identifiable information beyond what users submit and what their browsers transmit. By using this website, you agree to our use of cookies.
Usage includes:
- Enhancing your experience by analyzing site traffic and website interactions.
- Making the login process more user-friendly by avoiding repetitive entries of the same information.
- Tracking navigation history to ensure transaction pages, such as ‘shopping cart’ interactions, work correctly.
Most browsers are set to accept cookies by default. You can reset your browser preferences to disable or refuse all cookies or to alert you when a cookie is being sent. Search your browser’s Help menu for instructions on modifying your cookies. Note that our services may not function properly if cookies are not used.
Use and Disclosure
Your information will be held in Australia. Protecting your privacy is very important to us. We do not share your information with third parties for their marketing purposes. Your information will only be used or disclosed for the purpose for which it was collected or for a secondary purpose that you would reasonably expect. This includes our communication with you about us, our website, or other business initiatives. If you do not wish to receive such emails, click the ‘unsubscribe’ button at the bottom of the email. If you do not provide personal information to us, we may not be able to provide you with services through the website.
We may disclose your personal information when required by government authorities or as permitted by law for the prevention or detection of a crime. We may also disclose user information if we believe someone is interfering with other customers or users of the website, or to protect our rights or those who could be harmed by such activities. If HeyGuru is acquired by one or more third parties due to an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets. We may share your data with website hosting service providers that help us run the website or with our partners in Australia or outside Australia. By using the HeyGuru website, you consent to the transfer of your information outside your country, including to Australia.
Changes to Our Policy
HeyGuru reserves the right to change, update, or remove this Privacy Policy, or any of our other policies or practices, at any time. We will notify you by posting the revised version on the HeyGuru website homepage and ask for your agreement to it at that time. If you do not agree to the amended Privacy Policy, you may not continue to access or use the website. Policy changes are effective from the time of publication.
Complaints
Please contact us if you have any concerns or complaints about how we handle your personal information or about the practices of this site or your dealings with this site. If you express any concerns that we have interfered with your privacy, we will respond to let you know who will handle your matter and when you can expect a further response.
Account Security
You are responsible for the confidentiality of your username and password. You agree not to share this information with anyone else and to notify HeyGuru immediately of any unauthorized use. HeyGuru will use your username and password to identify you when you return to our website to use your paid subscription. If you forget your password, you may be issued a new one. We highly recommend changing your password from time to time. HeyGuru will not be liable for any loss or damage arising from your failure to comply with this section. If you do not access your account for more than a month, your account will be put on hold. In that case, you must contact HeyGuru to release your account.
Internet and Third-Party Networks
When accessing the HeyGuru website as an authorized user, you are using it through the World Wide Web, the Internet, or third-party networks or facilities beyond the control of HeyGuru. You assume all risk and liability for your use of the World Wide Web, the Internet, or any such third-party networks.
Information
We employ reasonable physical, electronic, and managerial security measures to safeguard and prevent unauthorized access, use, and/or disclosure of your personally identifiable information collected while joining the subscription. We review our security systems and processes regularly to make appropriate changes. If your personal information such as email or phone number changes, your account may not function properly. It is your responsibility to inform HeyGuru immediately of such changes. We will retain your information for a reasonable period or as long as the law requires.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. While purchasing an online subscription, all of your credit card information is transmitted in an encrypted form using Secure Socket Layer (SSL) protocol. While HeyGuru strives to protect your identifiable information, we cannot ensure or provide any warranties regarding the security of any information you transmit to us or obtain from our online products or services. While we take commercially reasonable measures to maintain a secure site and electronic communication, using the HeyGuru website is at your own risk.
Links
The HeyGuru website may contain links to other websites of interest or resources with privacy policies that differ from ours. HeyGuru is not responsible for the privacy or security practices or the content of such websites. We recommend that you read and understand the privacy policy of any website before providing personal information.
HeyGuru takes all reasonable steps to ensure that all external links used by us are safe. HeyGuru shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods, or services available on or through any such site or resources.